ELLIO Terms and Conditions

Last Updated: August 19, 2025


‍1. Acceptance of Terms 
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‍These Terms and Conditions (“Agreement”) are a legally binding contract between you (“Customer,” “you”) and ELLIO Technology s.r.o. (“ELLIO,” “we,” “us,” “our”) governing access to and use of our websites, products, and services(collectively, the “Services”). By accessing or using the Services, you agree to this Agreement. If you use the Services on behalf of an organization, you represent you have authority to bind that organization; “Customer” includes that organization. The Services are intended for users who have reached the age of majority (18 years in most jurisdictions). Persons under the age of majority are not permitted to use or register for the Services.
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Contact Information:
ELLIO Technology s.r.o., Rohacova 145/14, 130 00 Prague, Czech Republic.
Phone: +420 910 920 999 | Email: info@ellio.tech
Websites (“Site”): https://ellio.tech, https://platform.ellio.tech, and any other websites operated by ELLIO in connection with the Services.
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2. Key Definitions

Agreement: These Terms and Conditions and documents incorporated by reference.
Affiliate: An entity controlling, controlled by, or under common control with a party.
API /API License: ELLIO’s application programming interface(s), keys, tools, and documentation allowing programmatic access to the Services or ELLIO Data, limited to subscribed API type(s) and credit/usage quotas.
Confidential Information: Non-public information disclosed by ELLIO that is marked confidential or reasonably considered confidential; the Services, Output, and Documentation are ELLIO ConfidentialInformation.
Credentials: Usernames, passwords, API keys, tokens, certificates, and similar means of access.
Customer Data: Data submitted by Customer to or through the Services (e.g., IP addresses of customer infrastructure, settings, integration details).
Documentation: User guides, help articles, specs, and other materials ELLIO provides for the Services.
ELLIO Data: Threat intelligence and related data generated or curated by ELLIO and made available through the Services.
Effective Date: The start date in the applicable Order Form (or the date paid access begins).
Free Services: Features or offerings provided without charge; excludes Beta/Preview unless expressly stated.
Order Form / Quote: An ordering document (including online checkout) specifying the Services, scope, term, and fees.
Other Agreement: A separate agreement between Customer and ELLIO or an authorized reseller governing access to the Services.
Output: Reports, scores, results, and other data produced by the Services.
Paid Customer: A Customer that has an active, fully paid subscription for access to the Services (whether purchased directly from ELLIO or through an authorized Reseller).
Personnel / Representatives: A party’s (and Affiliates’) employees, contractors, advisors, service providers; Representatives must be bound by confidentiality no less protective than this Agreement.
Reseller: An ELLIO-authorized reseller from whom Customer may purchase the Services.
Subscription Fee: Recurring fees for access to the Services, exclusive of taxes unless stated otherwise.
Supplemental Terms: Additional terms for certain features, incorporated by reference.
Term: The Initial Term plus any Renewal Terms in the Order Form.
Third-Party Services / Entities: Non-ELLIO products, services, websites, or content that interoperate with or are linked from the Services.
Usage Data: Operational data generated from theServices (e.g., logs, metrics, device access information) that does not include Customer Data in identifiable form.
User: An individual authorized by Customer to access the Services under Customer’s account. 

Conflict rule. If Supplemental Terms conflict with this Agreement for a specific feature, the Supplemental Terms control for that feature; otherwise this Agreement governs.


3. Scope of Use 

‍(3a) License. Subject to this Agreement and any applicable Other Agreement (including scope, user limits, term, and fees), Customer receives a limited, non-exclusive, non-transferable license to access and use the Services, Output, and Documentation solely for Customer’s internal security purposes.

(3b) Subscriptions; Auto-Renewal. Access may require a paid subscription. Unless the Order Form states otherwise, subscriptions auto-renew for successive terms equal to the Initial Term at then-current rates unless either party gives notice of non-renewal at least 30 days before the current term ends. ELLIO may update renewal pricing with reasonable prior notice. 

(3c) Paid Subscriptions. The InitialTerm begins on the Effective Date and continues for the period in the Order Form. 

(3d) API & Access Controls. An APILicense (if purchased) permits programmatic access only to the subscribed API type(s) and within credit quotas. Other access is via credential-protected URLs designated by ELLIO. Each set of credentials is for one named individual, not shareable, and not for concurrent sessions. Customer is responsible for credential security and all activity under its accounts/keys. 

(3e) Service Offering & Changes. The Services may include paid and free features. Customer’s purchase/use is not contingent on future functionality or public statements. ELLIO may modify, suspend, or discontinue features at any time without notice. Changes apply to all versions. New features are governed by this Agreement unless stated otherwise. For Paid Customers with an active subscription to the Services or feature(s) that are materially reduced or discontinued, ELLIO will, at its discretion, provide one of the following remedies:
(i) a pro rata refund of any prepaid, unused fees for the affected Services or feature(s);
(ii) a credit toward future ELLIO’s Services; or
(iii) access to a reasonably equivalent alternative offering, if available. 

(3f) Availability & Support. TheServices are provided on an “as available” basis. Outages and maintenance may occur. ELLIO may change, suspend, or discontinue any part of the Services without notice and has no liability for unavailability. Unless expressly agreed (e.g., in an Order Form/SLA), ELLIO has no obligation to provide maintenance, support, fixes, updates, or releases. 

(3g) Free & Beta/Preview Services. ELLIO may suspend or terminate any Free or Beta/Preview Service at anytime, for any or no reason, without notice or liability. Free/Beta/Preview are provided as-is, with no SLA or support. Customer may stop using them at any time. 

(3h) Regulatory Compliance. The Services are not designed to comply with industry-specific laws (e.g., HIPAA, FISMA). If Customer’s use is subject to such laws or would cause a violation, do not use the Services for that purpose. 

(3i) Prohibited Data & High-Risk Use. Customer will not submit special categories of personal data, payment card data (PCI), protected health information, children’s data under applicable age thresholds, or data subject to export control beyond what is expressly allowed. The Services are not for life-support, safety-critical, or high-risk environments. 

(3j) Termination; Effect. Upon termination or expiration, all rights cease, and Customer must stop using the Services and Documentation and delete/destroy all copies and backups in its possession or control. 

(3k) Fees, Payment, Taxes, Cancellation & Refunds.
(i) Fees. Customer will pay the Subscription Fee in the Order Form/Quote; unless otherwise stated, invoices are due 14 days from acceptance. All purchases are non-refundable.
(ii) Taxes. Fees are exclusive of taxes (e.g., VAT, sales/use, duties, withholdings). Customer is responsible for such taxes (other than ELLIO income taxes). If withholding is required, Customer shall gross-up payments so ELLIO receives the amounts it would have received absent with holding or provide a valid exemption certificate.
(iii) Late amounts may accrue interest at 1.5% per month (or the maximum permitted) plus reasonable collection costs.

(3l) Reseller Purchases. If purchased via a Reseller, billing and renewal are handled by the Reseller; ELLIO provides the Services under this Agreement (or as otherwise specified).


4. Restrictions 

‍(4a) Use Restrictions. Customer shall not (and shall not permit others to): reverse engineer; copy/modify/create derivatives; sublicense/resell/transfer/publish/make available (except to Representatives for internal use); circumvent fees/quotas/user limits/technical restrictions; build or market a competing product; scrape or mine; run or publish benchmarks; interfere with or attempt unauthorized access; use the Services/Output for marketing, advertising/targeting, loyalty, or customer acquisition/retention; or violate law or third-party rights or mislead others(including credential phishing). 

(4b) No Resale/Redistribution. Customer may not resell, redistribute, sublicense, publish, disclose, or make available the Services, Output, or any data derived from them (including in derivative Services) to any third party, except limited disclosure to Customer’s Representatives solely for Customer’s internal security purposes. Any other transfer or copying is prohibited unless expressly permitted in an Order Form or Other Agreement with ELLIO. 

(4c) Local Law Compliance. Using the Services from other jurisdictions is at Customer’s discretion and risk; Customer is responsible for compliance with local laws. 

(4d) Export & Sanctions. Customer represents it is not on (and not owned/controlled by) U.S., EU, UK, or Canadian sanctions/restricted lists and will not use, export, or provide the Services in violation of export/sanctions laws. 

(4e) Service Management. ELLIO may, inits sole discretion and without notice or liability, monitor for compliance; investigate and take action (including reporting to authorities); refuse, restrict, limit, or disable Customer access or content (to the extent technically feasible); remove excessive/burdensome files or content; and otherwise manage the Services to protect ELLIO’s rights and ensure proper operation.


5. User Registration and Data 

‍(5a) Registration. Customer may need to register. Customer must keep credentials confidential and is responsible for all activity under its account. 

(5b) Customer Representations. Customer represents and warrants: registration info is true, accurate, current, and complete and will be updated; Customer has legal capacity and agrees to this Agreement; Customer is not a minor in its jurisdiction; Customer shall not access or use the Services through any automated or non-human means, except as expressly authorized under a valid API license granted by ELLIO; Customer will not use for illegal or unauthorized purposes; and Customer’s use will comply with applicable laws. 

(5c) Data Retention & Backups. ELLIO may retain limited operational/usage data to operate the Services, but Customer is solely responsible for Customer Data, including maintaining its own backups. ELLIO has no obligation to export Customer Data upon or after termination and no liability for loss or corruption of Customer Data; Customer waives related claims. 

(5d) Usage Monitoring & Data. ELLIO may monitor use of the Services and collect or derive usage data (including from Customer Data) for the purposes of providing, operating, securing, troubleshooting, and improving the Services. ELLIO may disclose such usage data only in aggregated or de-identified form, in compliance with applicable law. 

(5e) Customer Data License. Customer retains ownership of Customer Data and grants ELLIO a worldwide, non-exclusive, royalty-free, sublicensable, perpetual, irrevocable, and assignable license to use and process Customer Data to provide, operate, secure, and improve the Services and ELLIO’s offerings. Customer represents and warrants Customer Data does not violate law or third-party rights.


6. Communications 

‍(6a) Publicity. 
During the Term, Paid Customer grants ELLIO the right to use such Customer’s name and logo in Customer and User lists, on ELLIO’s Site, and in ELLIO’s promotional materials.
For Customers that are not Paid Customers, publicity rights are granted only while the Customer maintains an active account with ELLIO and/or actively uses the Services. Such rights shall automatically terminate upon the earlier of: (i) deletion of the Customer’s account; or (ii) twelve (12) consecutive months of inactivity. ELLIO shall review and update its list of such Customers at least once every twelve (12) months to ensure accuracy. 

(6b) Communications. Customer consents to receive product, support, and marketing communications from ELLIO. Customer may opt out of marketing communications at any time by using the unsubscribe mechanism provided or by contacting info@ellio.tech. Notwithstanding the foregoing, ELLIO may continue to send Customer service-related or transactional notices. 

(6c) Electronic Communications & Signatures. By accessing the Services, emailing ELLIO, or submitting forms, Customer consents to electronic communications and agrees electronic agreements/notices satisfy “in writing” requirements; Customer consents to electronic signatures, contracts, orders, records, and delivery of notices/policies/transaction records; Customer waives any requirement for paper signatures or non-electronic records/payments. 

(6d) Feedback. If Customer provides Feedback (to ELLIO or its resellers), ELLIO may use it without restriction or obligation. Customer grants ELLIO an irrevocable, perpetual, worldwide, non-exclusive, royalty-free, fully sublicensable and assignable license to use, reproduce, modify, distribute, display, perform, and create derivatives of the Feedback for any purpose, without confidentiality, attribution, or compensation.


7. Intellectual Property 

‍(7a) Ownership. ELLIO (and its licensors) retains all right, title, and interest in and to the Services, including without limitation all source code, databases, functionality, software, designs, text, images, audio, video, and graphics (collectively, the ‘Content’), as well as all trademarks, service marks, and logos (the ‘Marks’). The Content and Marks are protected by applicable intellectual property laws and international treaties. For clarity, this does not extend to the names, logos, or marks of third-party entities and their solutions that may be referenced within the Services, which remain the property of their respective owners. 

(7b) No Implied Rights. The Service is the proprietary intellectual property of ELLIO, contains trade secrets, and is protected by copyright and other laws. ELLIO retains all rights, title, and interest in the Service and in any technology used to provide it. All enhancements, modifications, corrections, and derivative works to the Service shall be owned exclusively by ELLIO. Any deliverables created by ELLIO and provided to Customer shall also be owned by ELLIO and treated as part of the Service, subject to the same restrictions and obligations set forth in this Agreement.


8. Privacy; Confidentiality; Security Incidents 

‍(8a) Privacy Policy. See https://ellio.tech/privacy. By using the Services, Customer agrees to that policy, including processing in the Czech Republic and other locations where ELLIO or its providers operate. 

(8b) Data Usage. ELLIO may access, store, process, and use information and personal data Customer provides consistent with the Privacy Policy and Customer’s choices. 

(8c) Confidentiality. Customer will keep ELLIO’s Confidential Information confidential; use it only for internal security purposes and subscription administration; disclose only to Representatives who need to know and are bound by written obligations no less protective; and protect it with at least reasonable care. Customer is responsible for breaches by its Representatives/Personnel. ELLIO may seek injunctive relief without bond and recover damages (including reasonable attorneys’ fees). Required disclosures by law are permitted with prompt prior written notice (where lawful) and cooperation for protective treatment. 

(8d) Data Breaches. ELLIO maintains an incident response plan and will notify Customer of a breach as soon as reasonably practicable after becoming aware; the parties will reasonably cooperate.
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9. Limitation of Liability 

‍(9a) ELLIO Liability Cap. In no event will ELLIO (or its Affiliates, licensors, or suppliers) have total aggregate liability arising out of or related to this Agreement (including all Services):
(i) for a Paid Customer, exceeding the amounts paid by such Paid Customer to ELLIO for the Services in the twelve (12) months immediately preceding the first event giving rise to the claim, less any amounts previously paid by ELLIO to such Paid Customer for prior claims under this Agreement; or
(ii) for any Customer that is not a Paid Customer, exceeding seven hundred fifty U.S. dollars (USD 750) in the aggregate. This limitation applies regardless of the theory of liability and whether or not ELLIO was advised of the possibility of such damages. 

(9b) No Special/Consequential Damages. To the fullest extent permitted by law, ELLIO - and its Affiliates, directors, employees, agents, licensors, suppliers, and providers - will have no liability arising out of or relating to the Services, products, or this Agreement for any indirect, incidental, special, consequential, exemplary, or punitive damages; any loss of profits, revenue, data, use, goodwill, or reputation; any business/service interruption or system failure; or any costs of procuring substitute goods/services, however caused and under any theory of liability, whether or not ELLIO was advised of the possibility. 

(9c) Risk Allocation. Customer acknowledges these disclaimers/limitations reflect a reasonable allocation of risk and are an essential basis of the bargain; without them ELLIO could not provide the Services on an economically reasonable basis. 

(9d) Customer Liability Cap. Except for (i) Customer’s breach of its payment obligations to ELLIO or any authorized reseller, and (ii) Customer’s breach of license/restrictions or export/sanctions obligations, Customer’s total aggregate liability under or related to this Agreement (including all products and Services) will not exceed the amounts paid by Customer to ELLIO for the relevant products or Services in the twelve (12) months immediately preceding the first event giving rise to the claim, less any amounts previously paid by ELLIO to Customer for prior claims under this Agreement. 

(9e) No Special/Consequential Damages by Paid Customer. Subject to the same carve-outs in (9d), Paid Customer will have no liability to ELLIO for any indirect, special, incidental, punitive, exemplary, or consequential damages, however caused and under any theory of liability. 

(9f) Non-Excludable Liability. Nothing in this Agreement excludes or limits either party’s liability: (i) for fraud or fraudulent misrepresentation; (ii) for death or personal injury caused by its negligence or that of its employees, agents, or subcontractors; or (iii) to the extent such liability cannot be excluded or limited under applicable law.


10. Disclaimer of Warranty 

‍(10a) Except as expressly stated in this Agreement, ELLIO’ Services are provided and/or licensed “as is” and “as available.” ELLIO, on behalf of itself and its Affiliates, partners, and suppliers, makes no warranties - express, implied, statutory, or otherwise - including non-infringement, merchantability, satisfactory quality, or fitness for a particular purpose, and no warranties arising from course of dealing or usage of trade. ELLIO does not warrant that the Services will be uninterrupted, error-free, defect-free, or available at all times. 

(10b) ELLIO assumes no liability for errors or omissions, personal injury or property damage arising from use, unauthorized access to servers or data, transmission failures or interruptions, or malware introduced by third parties. 

(10c) ELLIO does not warrant, endorse, or assume responsibility for third-party products, services, or content (including linked or advertised sites) and is not a party to and not responsible for transactions between Customer and any third party.


11. Indemnification 

(11a) Customer Indemnity. Customer will defend, indemnify, and hold harmless ELLIO, its Affiliates, officers, agents, partners, and employees from third-party claims, losses, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from: (i) Customer’s use of the Services; (ii) Customer’s breach of this Agreement; (iii) Customer’s violation of law or third-party rights; or (iv) Customer’s harmful acts toward other users. 

(11b) ELLIO Intellectual Property Indemnity. ELLIO will defend Customer against third-party claims alleging that Customer’s authorized use of the Services infringes a patent, copyright, or trademark, and will pay damages finally awarded (or amounts agreed in settlement) to the extent arising from such claim. If the Services are (or in ELLIO’s opinion are likely to be) enjoined, ELLIO may: (i) procure the right for Customer to continue using them; (ii) modify or replace them to be non-infringing with substantially equivalent functionality; or (iii) terminate the affected Services and refund prepaid, unused fees for the terminated portion. Exclusions: claims arising from Customer Data; combinations with items not provided by ELLIO; unsupported use or breach of this Agreement; or compliance with Customer specifications. This section states ELLIO’s entire liability and Customer’s exclusive remedy for Intellectual Property infringement. 

(11c) Procedure. The indemnified party must promptly notify the indemnifying party (delay only relieving obligations to the extent prejudicial), give sole control of defense/settlement (not to be unreasonably with held for settlements requiring admission or payment), and provide reasonable cooperation at the indemnifying party’s expense.


12. Governing Law; Disputes 

‍(12a) This Agreement is governed by the laws of the Czech Republic. The U.N. Convention on Contracts for the International Sale of Goods does not apply. 

(12b) Any dispute arising from the relationships between the Parties to this Agreement shall be determined by one arbitrator who will be chosen in accordance with the Arbitration and Internal Rules of the European Court of Arbitration being part of the European Centre of Arbitration having its seat in Strasbourg, and which are in force at the time the application for arbitration is filed, and of which adoption of this clause constitutes acceptance. The seat of arbitration shall be Prague, Czech Republic. The language of the proceedings shall be Czech and/or English. Applicable rules of substantive law shall be the law of Czech Republic. 

(12c) The Parties agree that any arbitration shall be limited to the Dispute between the Parties individually. To the full extent permitted by law, (i) no arbitration shall be joined with any other proceeding; (ii) there is no right or authority for any Dispute to be arbitrated on a class-action basis or to utilize class action procedures; and (iii) there is no right or authority for any Dispute to be brought in a purported representative capacity on behalf of the general public or any other persons. 

(12d) The Parties agree that the following Disputes are not subject to the above provisions concerning binding arbitration: (i) any Disputes seeking to enforce or protect, or concerning the validity of, any of the intellectual property rights of aParty; (ii) any Dispute related to, or arising from, allegations of theft, piracy, invasion of privacy, or unauthorized use; and (iii) any claim for injunctive relief. If this provision is found to be illegal or unenforceable, then neither Party will elect to arbitrate any Dispute falling within that portion of this provision found to be illegal or unenforceable and such Dispute shall be decided by a court of competent jurisdiction within the courts listed for jurisdiction above, and the Parties agree to submit to the personal jurisdiction of that court.


13. Miscellaneous ‍

(13a) Corrections. Information provided through the Services may contain errors or omissions (e.g., descriptions, pricing, availability). ELLIO may correct and update such information at any time without notice. 

(13b) Third-Party Services & Open Source. Third-Party Services are governed by their terms; ELLIO is not responsible for them. Open-source components are licensed under their respective licenses, which control their use. 

(13c) Force Majeure. Neither party will be liable, nor deemed in breach, for failure or delay (other than payment obligations) caused by events beyond reasonable control, including acts of God; natural disasters; war, terrorism, riot, or civil unrest; labor actions; utility/telecom/third-party outages; or government actions. The affected party will use reasonable efforts to mitigate and resume performance. 

(13d) Assignment.  Neither party shall assign its rights or delegate its obligations under this Agreement without the other party’s written consent, except that either party may, upon written notice to the other party (and without the other party’s consent), assign its rights in this Agreement in connection with a corporate reorganization, acquisition, merger, or sale of or substantially all of its assets. 

(13e) Changes to Terms. ELLIO may update this Agreement from time to time. Material changes shall take effect upon publication on the applicable ELLIO’s Site. Customer’s continued use of the Services after the effective date of any update constitutes acceptance of the updated Agreement. 

(13f) Notices. ELLIO may provide notices to Customer by email to the administrative email on file, through in-product messages, or by posting on the applicable Site. Customer shall provide notices to ELLIO by email to legal@ellio.tech or to ELLIO’s postal address specified above. Notices sent by email are deemed delivered at the time of sending, unless the sender receives an error or bounce-back message indicating non-delivery. Notices sent by post are deemed received upon actual receipt, or fourteen (14) business days after posting by internationally recognized courier or registered mail, whichever is earlier. 

(13g) Order of Precedence. In the event of conflict: Order Form controls, then Supplemental Terms, then this Agreement, then Documentation. 

(13h) Entire Agreement. These Legal Terms, together with documents incorporated by reference (including the Privacy Policy, Supplemental Terms, and applicable Order Forms/Supplementary Agreements), are the entire agreement and supersede all prior and contemporaneous understandings. 

(13i) No Waiver; Severability; No Agency. Failure to enforce is not a waiver. If any provision is unenforceable, it will be modified to reflect the parties’ intent or severed, and the remainder will remain in effect. No agency, partnership, joint venture, or employment relationship is created. 

(13j) Survival. Sections 2;3(d),(e),(f),(g),(i),(k),(l); 4; 5(c)-(e); 6(c)-(d); 7; 8; 9; 10; 11; 12; and 13 survive termination/expiration.

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